Mar 10, 2009

Utility sent them wrong gas bill for 3 years

Avista, based in Spokane, Washington, serves 121,000 electric and more than 93,000 natural gas customers in Idaho.

The utility has reimbursed a northern Idaho couple nearly $2,000 after sending them someone else's gas bill for more than three years.

Don and Penny Fisher complained of high bills to no avail. They finally reported a fake gas leak just to get someone from the utility to come out to see what went wrong.

A company representative discovered that meter readings in the subdivision had been crossed.

The Fishers said they had to skimp on three Christmases due to their nearly $500 in winter gas and electric bills.

The Fishers said one of their bills was for $238, while the neighbor who was paying their bill was charged $28.